Reservations maybe canceled but are subject to fees and penalties. Fees and penalties are based on the date the reservation was made and/or the date of your cancellation request. Any packaged that include any one day park tickets are non refundable. Any packages that include multiple day park tickets have a cancellation fee of $99.00. Packages that include hotel stay have individual cancellation fees and policies that will be combined with the ticket package cancellation policy mentioned above. If the package you had booked includes a stay at Celebration Suites at Old Town or Enclave Suites the cancellation policy for either property is the following: *Hotel Cancellation Policy Hotel cancellations or changes made 3 day/s prior to check in time (Noon local hotel time), will be subject to 1 night/s regular retail rate fee. No-show is subjected to 1 night/s regular retail rate fee We can process cancellations during normal business hours Mon-Fri by calling 1-888-406-2589. You will be emailed a cancellation confirmation that you must retain for your records and for any future inquiries. Emails and voicemails are not acceptable forms of cancellation and will not be processed without a conversation with a live agent.